Política de envío

### **Can I return my order?**
Yes — returns and exchanges are accepted within **30 days**. Items must be unused, in original condition, and include proof of purchase.

### **How do refunds work?**
Once we receive and inspect your return, we’ll email you with approval status. Approved refunds go back to your original payment method.

### **I haven’t received my refund — what should I do?**
Check your bank account, contact your card issuer, then your bank. If you still don’t see the refund, email **support@aeratica.com**.

### **Can I exchange an item?**
We only replace items that arrive damaged or defective. Email **support@aeratica.com** to request an exchange.

### **What if the item was a gift?**
Gift returns receive store credit. If the item wasn’t marked as a gift, the refund goes to the original purchaser.

### **Do I pay for return shipping?**
Yes — customers are responsible for return shipping costs. Shipping fees are non‑refundable.

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### **Can I cancel or change my order?**
Yes — but only before the order ships. Email **support@aeratica.com** immediately.  
Item swaps are not available.

### **How long does shipping take?**
Orders take **2–4 business days** to process. You’ll receive tracking once your order ships.

### **Why is my tracking not updating?**
Tracking may take 1–4 days to appear. Contact the courier directly for delivery issues.

### **Do international orders include duties/taxes?**
No — international customers must pay any applicable customs fees upon delivery.

### **What if I entered the wrong address?**
Email us immediately. If the order has already shipped, we cannot change the address.

### **Tracking says delivered, but I didn’t receive my package.**
Contact the courier directly. We cannot refund orders marked as delivered.